Terms & Conditions
- 100% payment of all our items, which includes delivery fee, is required before delivery.
- All orders are final and no cancellation after payment has been made.
- In the event our product is erroneously listed at an incorrect price, Dig for Ruby reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your account is debited. If your account has already been debited for the purchase and your order is cancelled, Dig for Ruby shall credit your account in the amount of the incorrect price within 2 business days.
- If you have a registered account with us, Dig for Ruby may periodically send emails and SMS to you regarding our products, promos etc. However, you can choose to unsubscribe from our mailing list if you do not have the need for this.
- We will be unable to send you pictures if your order is a gift package because of the number of people we attend to daily. Please be rest assured that we will package your order in a professional way because we also are concerned about the look of anything that leaves our office.
- By placing an order with Dig for Ruby, either through our website, over the telephone or by any other medium you are agreeing to our terms and conditions.
- Not everyone is comfortable with pre-used or stock items, if you fall within this category we would advise you go for new items instead because fairly used and stock items may have defects that is not noticeable by us. The defect is as a result of the way these items are bundled and shipped into the country. We will however continue to ensure that all our items are free of defects in the best possible ways.
- Because we outsource delivery to a third party, we will not in any way send items that are bad, faulty or damaged and as such we will not be liable for any bad, faulty or damaged items as all sides of our products are shown on the website before order is placed. To best prevent this we would advise you come to the shop for your pick up.